nickyboy:
The problem is a lot of the home shopping companies own a stake in Yodel and earlier this year Amazon took a 4.2% stake in Yodel so they’re going to use the company that they part own
Amazon acquired the right to buy a stake open until 2022 I think.
Radar19:
Having done work for Citylink, I don’t ever want to use the postal system again. Not one of them gives a dam.
Heard a rumour that CityLink are packing up on 24th
I send out quite a lot of stuff and use a bloke in a clapped out estate car and he is on time every time, the service is second to none and cheap as chips.
Anyone else use My Hermes?
The only experience I have had with them was a bad one. I waited in for a package that I needed and all I got was a card saying I wasn’t in. I heard the letterbox so it is quite clear that no delivery was attempted. Maybe if they actually delivered packages then they wouldn’t have a backlog
Radar19:
Having done work for Citylink, I don’t ever want to use the postal system again. Not one of them gives a dam.
Citylink not having good day. P45 enroute
Swansea delivery van stolen but contents were untouched
A thief who stole a van of likely Christmas gifts fled without taking any of them, say police.
A City Link courier was making a house delivery in Sketty Park, Swansea, when the robber drove off in the green and yellow Transit van, but then panicked.
The vehicle was later found dumped in a lane a mile away, still with the packages destined for dozens of people.
South Wales Police are appealing for witnesses who saw the van being driven after it was taken from the courier.
danalex84:
Driver-Once-More:
danalex84:
Santa:
merc0447:
The only reason I think companies choose them is because of price they must be cheap as chips because it certainly isn’t their customer satisfaction.Got it in one.
Completely agree, I had to go to there Reading depot once to collect an electrical item, and while I was waiting a gentleman came in and handed over his collection-card, the bloke on the collections desk, scurried out the back and came back with a box, which looked like it had been fired out of a cannon and then kicked around the yard for 2 days, and handed it over to the gentleman. As soon as the customer started to complain the yodel employee, just said, its not our fault take it up with the sender and walked off.
They truly offer terrible customer service.
Reading (Business Express) did not have a “collections desk” I know as I worked there and it would have been a lady from the reception staff that opened the door.
I was served by a lady as I went in. I have included a picture to show the door I entered through (arrowed). The incident took place in May of this year.
The depot I was at was not that one. That is a new depot to me. (It was 1999 when I was there and left that one to move to Scunthorpe depot in 2004, Hull in 2005, (plus 2 days in Lincoln in about 2006) and finishing in 2011)
Driver-Once-More:
danalex84:
Driver-Once-More:
danalex84:
Santa:
merc0447:
The only reason I think companies choose them is because of price they must be cheap as chips because it certainly isn’t their customer satisfaction.Got it in one.
Completely agree, I had to go to there Reading depot once to collect an electrical item, and while I was waiting a gentleman came in and handed over his collection-card, the bloke on the collections desk, scurried out the back and came back with a box, which looked like it had been fired out of a cannon and then kicked around the yard for 2 days, and handed it over to the gentleman. As soon as the customer started to complain the yodel employee, just said, its not our fault take it up with the sender and walked off.
They truly offer terrible customer service.
Reading (Business Express) did not have a “collections desk” I know as I worked there and it would have been a lady from the reception staff that opened the door.
I was served by a lady as I went in. I have included a picture to show the door I entered through (arrowed). The incident took place in May of this year.
The depot I was at was not that one. That is a new depot to me. (It was 1999 when I was there and left that one to move to Scunthorpe depot in 2004, Hull in 2005, (plus 2 days in Lincoln in about 2006) and finishing in 2011)
Would you ever go back there buddy?
^^^NOPE! Retired and a carer now.
In their defence, it is probably quite difficult to manage the spikes which have been enhanced by Black Friday and the poppies this year. If they operated yards, trailer fleets and warehouse crews big enough to take the Christmas strain then they would be making losses the rest of the year. It’s much the same as the snow plough arguments whenever we get bad weather - it just isn’t a sensible investment.
If the warehouses aren’t tipping trailers quick enough then there are not enough empties to collect customer loads. And after renting more trailers to provide the extra capacity, the yard quickly fills with the backlog to a point where it is no longer possible to move around. Something has to give, so they’ve decided to stop bringing any more stuff in until they have cleared some of the stuff going out.
I bet the other parcel companies are close to bursting too, but Yodel are the traditional whipping boys of the market so they get the bad publicity. However, companies will still use them for the reasons stated above - they are cheap, and part owned by their big customers.
ORC, when I was doing a shift as night manager, we could empty a full trailer in 1 hour 30.
If they charged their customers sensible rates, and paid sensible rates to subbies they could fill their yards with white vans every day
Come on lads - be fair to Yodel. They are ‘experiencing unprecedented demand’ (their words, not mine).
Even the most cynical amongst us realises that it is MOST unprecedented for people to buy stuff in November/December and want it delivering in time for Christmas!
My own experience - I ordered a mini-scooter for my grandpup from Sports Direct Online; rec’d email Dec 6th to say it had been despatched from Sports Direct at Shirebrook, Notts, on Yodel. Deliverd to Hatton, Derbys, on Dec 13th - 7 days to travel 39 miles, I could have walked it quicker!!
Steve
SHYTOT:
If they charged their customers sensible rates, and paid sensible rates to subbies they could fill their yards with white vans every day
but would they then fill the vans?
ORC:
In their defence, it is probably quite difficult to manage the spikes which have been enhanced by Black Friday and the poppies this year. If they operated yards, trailer fleets and warehouse crews big enough to take the Christmas strain then they would be making losses the rest of the year. It’s much the same as the snow plough arguments whenever we get bad weather - it just isn’t a sensible investment.If the warehouses aren’t tipping trailers quick enough then there are not enough empties to collect customer loads. And after renting more trailers to provide the extra capacity, the yard quickly fills with the backlog to a point where it is no longer possible to move around. Something has to give, so they’ve decided to stop bringing any more stuff in until they have cleared some of the stuff going out.
I bet the other parcel companies are close to bursting too, but Yodel are the traditional whipping boys of the market so they get the bad publicity. However, companies will still use them for the reasons stated above - they are cheap, and part owned by their big customers.
We’ve taken on more trailers,more vans and more staff and seen volume increase by nearly 60% in recent weeks and we’ve not ground to a halt and we’ve not told customers we can’t collect their parcels. Reason? We spend a lot of money and put a lot of staff onto planning for this one month of the year. You can have all the vans and trailers you want but if you don’t have a plan then you’ll never make it.
Lets face it, everybody knows this time of year is very very busy, everybody knows internet sales have increased massively, everybody knows 800,000 odd poppies were due to be sent to customers over Christmas, everyone knows Yodel can’t handle increased volumes.
The only ones that don’t seem to realize all the above is Yodel themselves.
Wheel Nut:
Anyone else use My Hermes?
I use it for (nearly) all my eBay items. Ain’t used eBay for a while now and sent an item I sold on there a few weeks ago via Royal Mail. Ended up having to refund as they lost the item and I lost the proof of postage. Double doh.
Sent the other item via Hermes last Wednesday. It was delivered on Saturday at 4pm. Pretty decent turn around this close to christmas.
Never had a problem with them and the prices are really good.
stevieboy308:
SHYTOT:
If they charged their customers sensible rates, and paid sensible rates to subbies they could fill their yards with white vans every daybut would they then fill the vans?
I did one day in a van for Yodel and was told that if I did a few days for them, I’d have to load the van myself. Overheard a conversation byes the full-timers (depot) saying agency workers were a waste of time as the didn’t know the system and they (f/t staff) just wanted to get stuck into their own steady flow of work. I can see it’s a pain having to train someone and basically sort out the problems for someone else and I respect a good work ethic, but once you reach the limit of your work-forces capacity and everyone is working flat-out, you need to have a plan… Otherwise the stress levels increase and you demoralise everyone…
^^^ You ALWAYS load your own van, I know I did 11.5 years for them
Toddy2:
Radar19:
Having done work for Citylink, I don’t ever want to use the postal system again. Not one of them gives a dam.Heard a rumour that CityLink are packing up on 24th
news.sky.com/story/1397670/2700- … -collapses
and they’re gone again 