Just trying to get a general feel for these, had an upgrade due on my phone so went to them as got previous phone from them. Had looked on the web before I went to the shop to compare phones, and decided I wanted the nokia N900 so went to the shop to see it in the flesh so to speak.
Decided to go for it, they went to process the order wouldn’t go through, money outstanding on Orange contract, which there shouldn’t have been as I’d paid it off the day before [Monday this week] They said well it can take up to 24hours to clear. No worries I said I’d go in the following day [Weds] so went in after work, no still won’t go through money outstanding on account, I rang 150 the payment and queries line, no outstanding money on your account, just as I thought. Told them to ring Orange and speak directly to them, so they did, outcome, no outstanding money on account but it is in line to be given the all clear that there is no money outstanding on the account…WTF how does this work out? I pay on time each month, every month, there is never a delay in payment why has it taken 3 days and still hasn’t cleared the account, even though my bank have told me the money is long gone from my bank account.
The upshot is they still can’t process my order, fine I’ll come back in on Friday says I, it’ll be cleared by then…it wasn’t. I’ll be in tomorrow then [Sat] to get my phone, ‘‘you will give me my new phone it’s been almost a week since they money left my account to pay the bill I want either my new phone or your blood’’ I was feeling quite peeved by now…
Went in yesterday guess what can’t upgrade it, still not been cleared on system, told them to find a way around it, which was by taking out a new contract[which I would have had to have done anyway as I was swapping to vodafone from orange…] rather than upgrading, not sure what the difference is, or why they couldn’t have done this in the first place… Get home open it all up, accessories missing, on the web it says under features - in the box:
carphonewarehouse.com/mobile … ost=&gift=
I didn’t have the bluetooth headset, sd card or speakers in the box…I left it as, I was really wound up by it all.
Went in today to get it sorted, they were adamant that it shouldn’t come with these things, when questioned why do you advertise it then as coming with them they had no come back, when asked why wasn’t the box sealed like every other phone I’ve bought, they had no answer. They finally came round to my trail of thought when I dropped in trading standards and 7day cooling off periods etc, not that I really have a full grasp of what they entail and said ok but we’ll have to order them in, will take 2-3 days. When asked again why weren’t they supplied in the box originally like their ■■■■■■■ website said surprise surprise the fella had no reply.
Have I just been unlucky with my dealings with them or are they a grade A set of [zb] across the board?
Also I only swore at them once through the whole week which I was very proud of 
The email I send off to the complaints team will be censored aswell
Sorry for the long windedness of this post just had to post the full thing so people get the jist of what occured
Yes I know the fault may lie with Orange in the clearing of funds on phone account, but it took CW a week to work a way around it why didn’t they do that to start with, plus they weren’t helpful through the whole thing and with missing accessories well it all adds up against them
