Janos:
There has been some fair comment too. It is fair to say that after twelve months it may be difficult to get some recompense, but the only reason the d/axle wheels have not been split is because inspecting dealer has not seen fit to do that over the past year. Like I said, it would of passed MOT with original d/axle tyres, so nobody would of been any the wiser. Until maybe the wheels actually loosened of their own accord. Which begs the question that if the dealer has inspected it every twelve weeks, over the past year,and it could of passed two MOT’s in this condition, why do so many feel that I am solely responsible? Even though by law I am ultimately responsible, I have been let down by Scania and VOSA. I pay good money for a maintenance contract so I can concentrate on work and not worry about condition of truck. Which has worked well until now.
I dont see how VOSA have let you down to be fair. As long as the wheel nuts are tight and there is no visible wear to the rims, they can do no more. From what you have said all along, it would appear that Scania are the fly in the ointment. And based on the fact that you have not had any reason for removal of the drive axle wheels, on that basis I would definately be approaching Scania.
Just one thing which I am not sure about, the bodyshop who painted this motor, are they independant to, or part of Scania?
Janos:
There has been some fair comment too. It is fair to say that after twelve months it may be difficult to get some recompense, but the only reason the d/axle wheels have not been split is because inspecting dealer has not seen fit to do that over the past year. Like I said, it would of passed MOT with original d/axle tyres, so nobody would of been any the wiser. Until maybe the wheels actually loosened of their own accord. Which begs the question that if the dealer has inspected it every twelve weeks, over the past year,and it could of passed two MOT’s in this condition, why do so many feel that I am solely responsible? Even though by law I am ultimately responsible, I have been let down by Scania and VOSA. I pay good money for a maintenance contract so I can concentrate on work and not worry about condition of truck. Which has worked well until now.
I dont see how VOSA have let you down to be fair. As long as the wheel nuts are tight and there is no visible wear to the rims, they can do no more. From what you have said all along, it would appear that Scania are the fly in the ointment. And based on the fact that you have not had any reason for removal of the drive axle wheels, on that basis I would definately be approaching Scania.
Just one thing which I am not sure about, the bodyshop who painted this motor, are they independant to, or part of Scania?
totaly going off the subject here, but i couldnt help noticeing you have the user name “Lusk” just woundering why you choose this word for your user name ?
Maybe ‘let down’ is a bit too harsh a term. My argument with others is that they feel the problem would of been easily detected, but as you rightly say, outwardly, the rims appeared fine, so no need for further investigation. Not good enough for some on here though.
Widnes Scania service it, Preston Scania sold it. Not sure whether they send them out to be sprayed though. Interesting question though Lusk. Will make some enquiries.
switchlogic:
P.s I drove a brand new dealer maintained Scania from 2010 to 2012. Dealers aren’t the holy grail. They are just a bunch of fitters working to a price. The amount of times my lorry came out of the dealer with faults I’d told them about was shocking. And covered in greasy marks. Scania dealers are no better or no worse than anyone and if I was in the market for a truck I wouldn’t trust a main dealer salesman as far as I could throw him. In fact I would probably go independent.
As an owner driver, you have three choices. Service it yourself. Done that when I first started. If you want a life as well, then you can forget about that. Second choice is to find garage/fitter you can trust. Which is the normal progression as o/d. Fine, if you want to put up with working to their hours and having truck taken to dealers when problem needs professional advice. Done that, and was not prepared to suffer downtime and inconvenience. Third option is dealer. Drop truck off to be serviced overnight. Take service van back to yard. Jump in car and go home. Dealer option is where I am at the moment, and it has worked for me for a long time.
Until problems with this truck. I must add the vehicle is mechanically perfect and has not missed a beat in a year. I would also add that I buy Scania for its residual value and quality, well, until now that is, and that the vehicle is standard, no bling, no excess of lights, and looks like a fleet motor, which is how I like it. Would not of even looked at it if it had been a ‘show’ vehicle.
My original post was written tongue in cheek to a certain degree,and the cliched bit about being suckered by shiny paint and tyre black was just that. Just a throwaway comment about perhaps making my mind up too quickly, which would not of made one bit of a difference to the outcome anyway. If I had gone away and thought about it for a month, I still would not of come back and had the wheels off it. Also, the irony of making the comment was that the truck I part exed was just as smart outwardly as the one I replaced it with.
after studying the pictures again, another question or two
the first picture, showing the rusted rim, that off the drive axle?
it shows the stud hole very corroded, but, not elongated, maybe the angle of the picture, i don’t know
between taking delivery and the front tyres being changed, had the truck been in for a PMI inspection?
after having the front tyres changed, due to the split on one of them, did you bring it to the attention of the supplying dealer about the split? and if so, what was the response?
I took replacing front tyres on the chin. Mentioned it to service manager in Widnes depot, he just passed the buck back to Preston. As some have said, a month down the line complaining about split tyre, that Preston would insist happened after I took delivery, seemed like a lost cause. Stud holes were elongated, pics are not definitive, but manager of Hi-Q inspected them and will back me up on any complaint. Not sure of timeline involving PMI and me getting vehicle. I have to assume that there must be some procedure over and above normal service regime for hand over of vehicle. If not, then all that bluster on website about offering the best service etc is just a load of ■■■■■■■■.
Lusk:
So, what’s your proposed plan then?
Problem of getting pics off phone onto PC was a real hassle. After trying to get PC to recognise phone via wi-fi and USB,even with phone software on PC, and failing, I put SD card in converter and put that in PC and got pics. Sorted that now, so will send all relevant pics and information to MD asap. Will let you know when I get a response.
normally, a vehicle will have some form of Pre Delivery Inspection before you collect the vehicle, i was asking if the vehicle has had a PMI, 6 weekly inspection/service, between you collecting/taking delivery, of the vehicle and the tyre changing
i am sorry, but, there is NO WAY POSSIBLE that the split in the sidewall of that tyre can be missed at either MoT or 6 weekly PMI check
if the truck has had a PMI between delivery and getting the tyres changed, then, as said earlier, you really need to sort out your maintenance contractor
will play devils advocate here …If you sold a truck privately ,I know you may have prepped it differently and to a better standard )and said it had a wheel wobble ,if the customer came back to you saying it needed tyres ,would you have paid ■■?If the answer is yes,then ,why did you take it on the chin ?Tyres are not cheap…Would you accept someone after a year of ownership coming back to you with wheelrim issues ■■?Now unless I have missed something ,you have not mentioned any type of warranty ,so I will ask did it come with warranty or as sold as seen ■■? Now your Arthur Daley type character if you buy bought as seen with no warranty ,may be underhand after the deal is struck,so on that pretence ,and hindsight etc .Before stricking a deal and being so trusting,maybe an inspection and a few pictures taken of item such as the tyres ,as I said hindsight …You can then before taking the vehicle away do another inspection of the items you took pics of…I know what I have said is of no use to you now…But may help in future ,maybe you are just too trusting I do not know…But before blaming the workshop ,I will let you know how it generally works ,apologese if you already know …but generally each department has to meet it’s preset target…Now the workshop will do the inspection according to the inspection sheet which will not say remove wheels …So unless the workshop put down a defect that involves removing the wheels ten they will not be removed…The workshop will present to the sales department a list of defects just as they do to every customer ,the sales department are a customer who will have to pay the workshop for all the work carried out …Like any customer the sales department may say fix x .y .z but don’t do a .b. c. The thing is, if there is no reason to remove the wheels then he fault won’t be found…The vehicle has went a year of 6 weekly inspections by a SCANIA dealer ? and they haven’t mentioned any tyre /wheel issues…So if the selling dealer is at fault then surely your maintaince supplier is even more liable having missed the issue over a year…Personally after a year I would have the issue with whoever does my maintaince …Yes possibly Scania sold you a vehicle with dodgy rims ,but to prove that after a year ,well unless you are a big customer you have no chance as you have no sway …I would take the issue up with you maintaince supplier ,though again if there is no need to remove the wheels ,or signs of loose wheels how would they know ■■ Think you will have to put it down to experience
We could discuss all day about who done what, but it does not detract from the salient facts of original post. The front tyres should not of been on that vehicle. They had a decent amount of tread and looked serviceable for about twelve months or so. There is no way the dealer would put new tyres on this unit, I knew that and was prepared to put tyres of my choice on when they were needed, but that was before split came to light. Like I said, I discussed it with dealer, and felt it was a lost cause chasing the issue. A year down the line and I find that the d/axle rims should not of been on the vehicle either. This is now a serious issue. I don’t know the full story of how the vehicle came to me, but this will no doubt come to light once I engage with the man who runs the dealerships. I am angry about this and want to know what they are thinking of, when they feel that they can treat people like this.
shuttlespanker:
i am sorry, but, there is NO WAY POSSIBLE that the split in the sidewall of that tyre can be missed at either MoT or 6 weekly PMI check
It obviously was missed, or ignored by somebody. There is no way possible that the split just occurred in the short time I had it, before it was found. Admittedly, it may of been difficult to see when tyre was inflated and on truck, but whoever sprayed that rim and put it on vehicle would of been aware of it. You can’t just say that there is ‘no way’ it went through a PMI and MOT like that, because at the moment we don’t know for sure. If it did go through MOT with different wheels on, and the illegal ones were put on before I got it, then there are grounds for legal action against said dealer.
Janos:
You can’t just say that there is ‘no way’ it went through a PMI and MOT like that, because at the moment we don’t know for sure.
Janos
yes you can, if that has gone through PMI like that, then the ‘fitter’ who did the PMI needs to have a serious bollocking
as for the MoT, do you take your own vehicle for MoT?
if not, have you ever taken your own truck for MoT?
the examiner jacks up each wheel in turn and rotates it checking the tyre all round, this is FACT, i take all of my vehicles for MoT, and have pretty much since i started!!!
so, as i said, there is NOW WAY this tyre went through MoT and was missed
IIRC, they are ‘supposed’ to do the same at each PMI, so, in theory, there is NO WAY that this tyre should have been missed on PMI either
like i said earlier, if the truck has had a PMI between you taking delivery and finding the problem with the split tyre, you really do need to be shoving your size 12 right up the maintenance contractors chocolate starfish!!!
Spray painter won’t be bothered about it ,he is only painting the vehicle ,he isn’t a mechanic ,for all he knows it will be getting changed if it was indeed split etc…Still reckon your on to plums,if you reckon the dealership will take the hit a year later …You keep stating the same things ,but won’t answer any questions asked as in ,did it have a warranty…I have tried in my posts to be impartial and see it from both sides and explain how dealers work to assist you ,but you aren’t interested ,you just keep saying you have been ripped off so to speak…I will ASK WHY WILL THE DEALER TAKE THE HIT ,HOW DO THEY KNOW YOU HAVEN’T SWAPPED THE RIMS AND TRYING TO TAKE THEM FOR NEW RIMS .Afterall a year has passed…This is my last comment on the thread .so say what you wish…best of luck
norb:
Spray painter won’t be bothered about it ,he is only painting the vehicle ,he isn’t a mechanic ,for all he knows it will be getting changed if it was indeed split etc…Still reckon your on to plums,if you reckon the dealership will take the hit a year later …You keep stating the same things ,but won’t answer any questions asked as in ,did it have a warranty…I have tried in my posts to be impartial and see it from both sides and explain how dealers work to assist you ,but you aren’t interested ,you just keep saying you have been ripped off so to speak…I will ASK WHY WILL THE DEALER TAKE THE HIT ,HOW DO THEY KNOW YOU HAVEN’T SWAPPED THE RIMS AND TRYING TO TAKE THEM FOR NEW RIMS .Afterall a year has passed…This is my last comment on the thread .so say what you wish…best of luck
Sorry, but there have been so many posts. Vehicle came with a three month warranty. This obviously did not include tyres. It is easy to say with hindsight that I should of just insisted they change tyres, but gave them the benefit of the doubt, and took that on the chin.
You may be correct about spray company thinking it will be checked over and tyres changed again, but that is very unprofessional, and it is still an illegal tyre and rim for a road going vehicle.
Vehicle is on a service contract,the only people to put a spanner on it are them. They could deny everything and lie, but that would be laughable. Have emailed MD, outlining my year with this vehicle. Waiting for a response.
Have received positive response to my email outlining my experience over the past year. MD of truck chain was in total agreement on my expectation of being able to buy and drive with total peace of mind, and without the need of a third party rechecking the vehicle before use. A full investigation is taking place into exactly what went wrong.
They have also assured me they are looking into making more robust checks on vehicles returning from contract and that this is a genuine one off occurrence. They also immediately offered to pay all out of pocket expenses, which they have now done. I am happy with the response, and feel that trust has been restored.
…Thinking that there is a salesman here sweating a bit extra under his pits…