My Tom Tom GO 7000 has developed a problem whereby it takes it upon itself to go into HELP ME mode within a short time of starting a journey. If it finds the Bluetooth to my phone it then attempts to call the nearest police station. Funny if it was not so serious.
Any sensible suggestions as to how I can resolve this?
Many Thanks
Sorry if I have posted this in the wrong forum.
It’s no problem mate, I’ve moved it to the Teccy Forum for you. dd. 
Mine did some thing very similar, it kept scrolling through the screens and making random phone calls via bluetooth. In the end I gave up and bought a different brand. Sorry this doesnt answer your question but im betting its a common fault. Mine was only about 10 months old. Best bet could be to send it back I think Tom Tom offer a repair service.
Tried doing a full reset?
Do a hard reset, hold down the power button and keep holding it until the system resets, takes about a minute.
Turn bluetooth off.
I think the reset on these is a little hole underneath, you need a paper-clip to stick in it. It is on the 9 series and I though the 7’s are pretty much the same?
archie:
My Tom Tom GO 7000 has developed a problem whereby it takes it upon itself to go into HELP ME mode within a short time of starting a journey. If it finds the Bluetooth to my phone it then attempts to call the nearest police station. Funny if it was not so serious.
Any sensible suggestions as to how I can resolve this?Many Thanks
i had a tom tom that did a similar thing, i was just about 2 throw it out the window when i relised the protective plastic cover that i had left on had got sum air bubbles in it and made it do funy things, removed said item and hey presto, prob wont cure urs but just an idea…
DoYouMeanMe?:
I think the reset on these is a little hole underneath, you need a paper-clip to stick in it. It is on the 9 series and I though the 7’s are pretty much the same?
Hi DYMM,
I’m no teccy, but I think you’re correct about the reset.
I have a TomTom GO730, and it has the reset underneath exactly as you’ve described…
I have sometimes had need to do a reset with this when using the TomTom update service, cos sometimes my lappy doesn’t regognise that I’ve just connected the TomTom.
To do the reset, I simply poke a paper clip into the little hole (where I’ve put the larger pointer) and hold the little switch pressed down for a couple of seconds. This needs to be done with care, and with only very slight downward pressure.
I’ve no idea as to the how and the why, but doing a reset (with the TomTom turned off) for a couple of seconds does seem to cure that problem, so maybe it could help the OP??
Many thanks to all who have taken the time to reply.