Hi, I just wondered if anyone else used tachomasters software to analyse there paper charts?
I’ve recently purchased a scanner recommended by them and downloaded the software but, can’t get it to work for love nor money!
I’ve emailed tachomaster loads and tried to resolve the issue, to which end they claim their are no issues with the product.
Anyone else ever have same or similar problem?
Cheers.
In what way can you not get it to work. ie computer not recognising the scanner or the software. Have you got the scanner in your printer / scanner settings etc
Chart won’t scan centrally. When an offset is applied to bring it into the centre of the window, it still refuses to auto analyse the chart. Tacho master have analysed my scans from one of their machines but, I can’t get my own to work!
Scanner works fine in all other applications. I’ve deleted and re-loaded tacho master but still no change.
Currently working from a laptop using windows xp
So it’s distorting the image.
Try set up or cleaning the scanner it sounds like the discs are dragging so not producing a clean scan. Is it a new scanner or 2nd hand
If 2nd it might be worth getting it serviced.
And are you using the scan wallet?
No it doesn’t distort the image, it just doesn’t appear centrally in the scan window, it’s slightly offset. I can remedy that by applying an offset to the feed bit, it still won’t analyse the chart. Tacho master have managed to analyse one of my scans so I’m at a bit of a loss. I don’t have a scan wallet.