Tacho2Safe machine not downloading card

Hope I’ve posted this in the right place. The forum seems to have changed a bit since I was last here but I just wanted to check that there’s not anything we were missing before spending out the money.

The Tacho2Safe has been quite easy to use over the last c.7 years but today would not work. As the techie of the family, I was asked to take a look and saw the Download Expired message. Usually it would just start downloading the driver card or at most require a few buttons to be pressed to resolve any issues that cropped up, but the card won’t download at all. The 28 day point hasn’t to my knowledge been exceeded, but the machine wouldn’t refuse to download for that surely?

Having had a Google I came across a firmware update but the machine was not eligible for a free upgrade due to the serial number being too low, and an update was offered for €69 (if I recall correctly) + VAT. So to take that offer would also mean incurring bank charges for non-sterling use.

I was wondering if anyone else has had this message and whether there is any other way to make the machine work again? It’s only used for 1 driver and 1 vehicle now, who will probably retire in the next few years.

If not, given the age of the machine I wonder if it’s better to just replace it, as if the paid update doesn’t work Tacho2Safe probably wouldn’t be interested.

If getting a new machine would be better, does anyone have any recommendations? Are there any that don’t have ongoing costs and the machine carries on working until there is an issue with the machine itself?

Thanks

[quote=“aarrgh, post:1, topic:239407, full:true”]
Hope I’ve posted this in the right place. [/quote]

Yes, you’ve posted in the right place. so it’s just a case of waiting for a tech-savvy person to reply.

1 Like

Thank you for confirming.

Update: The Tacho2Safe machine has been tried with the VU and company card today, and that works as expected, including viewing the output. The driver card still won’t, so it’ll be tried in someone else’s machine as soon as possible to see if it is the card or the machine.

It would be odd if it is the card, as it is only a year old and doesn’t look damaged or dirty. Never any problems with it in the vehicle either.

If it is a driver card downloader that is needed only, any recommendations for those? It seems to be the cheaper element to replace - but are there any catches in terms of software? Will any reader use the Tacho2Safe software?

Thanks again