I just got back from a wasted 4 hours 
I had a 6.30am booking at Xpedx in Massachusettes, yesterday I was handed a fax saying the load was at Saratoga Transport in Feura Bush NY (90 miles south of here) instead of running down yesterday afternoon and spending the night I came home and set out at midnight (bobtail). I went in the office at F’ Bush and told the woman the reference number.
“What is your trailer number ?” She asks,
“I didn’t bring one, you have 5 of our trailers here” I reply
“All of the emptys from your company are 48 footers, this load is a 53 footer”
"It say’s on this fax you needed a 48’ I said.
"The load had an add on last night, we now need a 53’ " said the woman.
“If it’s not loaded it’s not worth it now because Xpedx have a very tight booking time” I went out and checked all our trailers, there were 3 x 48’ trailers and 2 x 53’, both 53’s were loaded and one of them was only half a trailer full,I noted the number and went back in, “What is on this 53’ trailer ?” I asked.
“Canton,MA” she replies “We just finished loading it”
“So … Not only do you change the trailer requirement from 48 to 53’ and expect us to predict the fact,you have 3 48’ trailers which are empty, yet you put half a load on the only 53’ trailer available and then complain to me, someone here needs his or her ■■■ kicking” I said,
“Put a 48’ on a door and we will transfer that half load from the 53’ and reload that with your load” she say’s,
“There is no point” I reply, “The load will be there too late and be refused,It’s now your problem, not mine,I’m going home”
And here I am
This has cost me about $200
It’s their money.
. Glad it turned out well.
.
