RDC WAITING ROOMS

PinkLadyTrucker:

Fallmonk:

PinkLadyTrucker:
Oh btw

CEO details can be found at

connectotel.com/marcus/ceoemail.html

Oooooo I can feel a lot off E-mails being sent !!!
Make sure every one attaches a picture off dirty toilets , cramped waiting rooms , and ask the quetion “would you like to spend half your working day here?”

OMG what have I started … But I love it, you guys have the Idea

Hey, These RDC’s dont expect us stupid truckers to know how to use a computer let alone email LMAO
Lets show them a thing or 3 and GET RESPECT

But if we really did that then the internet would be a boring place as us mere lowlife drivers would have 1 thing less to moan about.
“I went to soandso last week, the waiting room was a big leather sofa with 42in TV’s on the wall and Marco pierre white in the kitchen …”, Us drivers cant be having that :laughing:

Hi

Hams Hall Sainsburys aint great, the chairs are not the best and all you can look at is the coffee machine and the toilets are not in good condtion,

My best one so far is ACC (Midlands) Braunstone, Over Leicester way, warn cantein, drinks and just overall alright !

James

email sent to CEO at amazon lets see what happens

Mala99:
email sent to CEO at amazon lets see what happens

Being new to this forum, whould it be ok to show the email and associated pic, but omitting the name of the person sending it?

:bulb: :bulb: It may help others get an idea of how it should read :bulb: :bulb:

PinkLadyTrucker:

Mala99:
email sent to CEO at amazon lets see what happens

Being new to this forum, whould it be ok to show the email and associated pic, but omitting the name of the person sending it?

:bulb: :bulb: It may help others get an idea of how it should read :bulb: :bulb:

Dear Mr Mcbride
I bring to your attention the drivers toilet at your Milton Keynes RDC , I have attached a picture of it to this email and would be very interested as to your opinion on this and the cold waiting room with a handful of plastic seats if you can manage to get one as it takes 3 to 5 hours to get unloaded, should you find this acceptable I would invite you to sit in this room for 3 hours and to use the toilet but I would urge you to pick a warm day as the toilet is outside and to bring some wet wipes to clean your hands after use.

As a truck driver I dont ask for a lot when delivering to company’s just a clean warm place to sit and a warm toilet with a place to wash my hands and hopefully with tv to while away the hours I understand to unload a truck and check the order off takes time and staff levels may be short due to sickness,holidays.

When on site I have to chock the wheels put a lock on my red brake line hand my keys in this makes it impossible to move the truck so why cant I atleast stay in my cab where I have a comftable seat,heater,tv etc.

Love the Portaloo, Did you notice, Its in between 2 bins! Explains all !!! How were treated, like rubbish

I have sent a email to the HSE for more details on what areas of H&S are being flaunted

I also have come across a form which you fill out online from the HSE

COMP1 - Making a complaint about workplace health and safety

extranet.hse.gov.uk/lfserver/external/comp1

Once I have more details from HSE (10 days it said), I could then type up a letter which you could use to send to the CEO’s, They will not want the H&S boys around, If they with holding basic facilities in one area, where are they also flaunting the H&S

Should be separate facilities for boys and girls plus access to soap and water. Drinking water should be available too. It’s high time some basic provision was made for drivers enforced via legislation across the road network too not just at RDCs. I see some people blaming the few morons who leave a mess behind but I’ve worked for large clients who have the same problem with their in house staff so discriminating against drivers is not on. Personally I’ve never actually been refused access although a small minority of places were less than enthusiastic. Were I denied access then make no mistake I wouldn’t be delivering there. Using the toilet when necessary is a basic human function and I can’t for the life of me understand the attitude of these companies. Whilst we’re on the subject take a bow Morrisons at Burton Latimer for providing a toilet right at the entrance for drivers. I’ve used it a few times and it’s always been clean.

dont those porta loos have a max person limit use per day?? They certainly did when i used to work for toilets+ I am sure it was 100 use per day…

A nice start to the CEO complaints thread. Just remember to be polite, use a spell-checker and don’t ask for miracles.

Eventually the message will filter down to the shop floor and goods inward staff.

Well Done Mala99

I’m fortunate that I don’t have to deliver to RDC’s very often,although i’ve also experienced the
Amazon at MK.

I will be taking pics and writing letters,if appropriate, in the future.

Well done Mala99 for raising this issue and Pink Lady for that website.

Thanks all for the support just hope we can get something done if i dont get a good response from amazon i will go down hse route and local council re hygine

44 Tonne Ton:
I see some people blaming the few morons who leave a mess behind but I’ve worked for large clients who have the same problem with their in house staff so discriminating against drivers is not on.

I worked at a place where the staff toilets (warehouse and drivers) were a disgrace despite being cleaned 3 times a day, numerous complaints were made but no culprits found, in the end a select trusty few were allowed to use the office toilets.
The company’s stance was why should they provide something good when their own cant/wont look after it.

PinkLadyTrucker:

Mala99:
email sent to CEO at amazon lets see what happens

Being new to this forum, whould it be ok to show the email and associated pic, but omitting the name of the person sending it?

:bulb: :bulb: It may help others get an idea of how it should read :bulb: :bulb:

Local environmental heath covers warehouses not HSE.

FROM HSE Executive

Ref: OVAE-8E7NDS

Dear

Thank you for your enquiry regarding rest facilities.

The requirements on an employer to provide facilities for rest and to eat
meals are covered by the Workplace (Health, Safety and Welfare) Regulations
1992 as amended by the Health and Safety (Miscellaneous Amendments)
Regulations 2002.

Regulation 25 states :

(1) Suitable and sufficient rest facilities shall be provided at readily
accessible places.

(2) Rest facilities provided by virtue of paragraph (1) shall -
(a) Where necessary for reasons of health or safety include, in the case of
a new workplace, an extension or a conversion, rest facilities provided in
one or more rest rooms, or, in other cases, in rest rooms or rest areas;
(b) Include suitable facilities to eat meals where food eaten in the
workplace would otherwise be likely to become contaminated.

(3)Rest rooms and rest areas shall be equipped with -
(i)An adequate number of tables and adequate seating with backs for the
number of persons at work likely to use them at any one time; and
(ii)Seating which is adequate for the number of disabled persons at work
and suitable for them.
(iv) Suitable facilities shall be provided for any person at work who is a
pregnant woman or nursing mother to rest.
(v) Suitable and sufficient facilities shall be provided for persons at
work to eat meals where meals are regularly eaten in the workplace.

The Approved Code of Practice states:

For workers who have to stand to carry out their work, suitable seats
should be provided for their use if the type of work gives them an
opportunity to sit from time to time.
Suitable seats should be provided for workers to use during breaks. These
should be in a suitable place where personal protective equipment (for
example respirators or hearing protection) need not be worn. In offices
and other reasonably clean workplaces, work seats or other seats in the
work area will be sufficient, provided workers are not subject to excessive
disturbance during breaks, for example, by contact with the public. In
other cases one or more separate rest areas should be provided (which in
the case of new workplaces, extensions and conversions should include a
separate rest room).

Rest areas or rooms provided in accordance with regulation 25(2) should be
large enough, and have sufficient seats with backrests and tables, for the
number of workers likely to use them at any one time.
If workers frequently have to leave their work area, and to wait until they
can return, there should be a suitable rest area where they can wait.
Where workers regularly eat meals at work suitable and sufficient
facilities should be provided for the purpose. Such facilities should also
be provided where food would otherwise be likely to be contaminated,
including by dust or water, for example:

(a) cement works, clay works, foundries, potteries, tanneries, and
laundries;
(b) the manufacture of glass bottles and pressed glass articles, sugar, oil
cake, jute, and tin or terne plates; and
(c) glass bevelling, fruit preserving, gut scraping, tripe dressing,
herring curing, and the cleaning and repairing of sacks.

Seats in work areas can be counted as eating facilities provided they are
in a sufficiently clean place and there is a suitable surface on which to
place food. Eating facilities should include a facility for preparing or
obtaining a hot drink, such as an electric kettle, a vending machine or a
canteen. Workers who work during hours or at places where hot food cannot
be obtained in, or reasonably near to, the workplace should be provided
with the means for heating their own food.

Eating facilities should be kept clean to a suitable hygiene standard.
Responsibility for cleaning should be clearly allocated. Steps should be
taken where necessary to ensure that the facilities do not become
contaminated by substances brought in on footwear or clothing. If
necessary, adequate washing and changing facilities should be provided in a
conveniently accessible place.

Canteens or restaurants may be used as rest facilities, provided that there
is no obligation to purchase food in order to use them.
Good hygiene standards should be maintained in those parts of rest
facilities used for eating or preparing food and drinks.

Facilities for pregnant women and nursing mothers to rest should be
conveniently situated in relation to sanitary facilities and, where
necessary, include the facility to lie down.

Reference: L24, Workplace health, safety and welfare, The Workplace
(Health, Safety and Welfare) Regulations 1992 : Approved Code of Practice,
ISBN 9780717604135, priced at £5.75 for a hard copy. You can now view or
download this publication free of charge on the HSE website at the
following address:
hse.gov.uk/pubns/priced/l24.pdf

A free leaflet is available called Workplace, health, safety and welfare:
Guidance for managers, Ref: INDG244. This leaflet can be downloaded online
at the following web address:

hse.gov.uk/pubns/indg244.pdf

The above publications can be ordered directly from HSE Books:

HSE Books
PO Box 1999,
Sudbury,
Suffolk, CO10 2WA.
Tel: 01787 881165
Fax: 01787 313995
Email: hsebooks@prolog.uk.com
books.hse.gov.uk/hse/public/home.jsf

Many of the free publications can also be downloaded from the HSE Website:
hse.gov.uk

There are three methods of payment currently available from HSE Books:

  1. Via the post, bank cheques/ postal orders made payable to HSE Books
  2. Via the telephone, American Express, Master Card, Visa or a debit card
  3. Existing approved credit account customers may use the Banks Automated
    Clearing System
    (BACS). However, new accounts are not being set up.

If you wish to make a complaint regarding your workplace, you will need to
contact the relevant enforcing authority for health and safety.

Under the Health and Safety (Enforcing Authorities) Regulations 1998, this
will depend upon the nature of the work activity carried out at that
workplace.

The HSE enforce health and safety legislation in premises such as
factories, building sites, mines, farms, fairgrounds, quarries, chemical
plant, offshore and nuclear installations, schools and hospitals.

The weblink below provides information on how to resolve your concerns, how
to make a complaint and what happens after the complaint has been made.
hse.gov.uk/contact/concerns.htm

A form has been provided to make a complaint to HSE. This is available at
the following weblink:

extranet.hse.gov.uk/lfserver/external/comp1

Alternatively, you can contact Infoline at the telephone number below and
they can put you in contact with the relevant local HSE office.

The Environmental Health Department of the Local Authority enforce health
and safety legislation in premises such as retailing, some warehouses, most
offices, hotels and catering, sports, leisure, consumer services and places
of worship.

The telephone number for the Environmental Health Department of the Local
Authority will be available from your local telephone directory.

Alternatively, the details of all local authorities can be found via the
A-Z of local authorities facility of the following website:
www.direct.gov.uk

I hope this helps, but if you require further assistance, please do not
hesitate to contact this address again or telephone HSE Infoline on 08453
450055.

Yours sincerely

Owen

HSE Infoline

HSE is committed to maintaining your personal information in a manner that
meets the requirements of the Data Protection Act 1998.
Sometimes, we may need to pass your details to another government
department or public body so that they can help you with your enquiry.

HSE Infoline is provided by Connaught Compliance Services Ltd on behalf of
HSE

When I go into companys to collect a backhaul and they won’t let you stay in the cab and want the drivers to wait in some a dump of a waiting room I uncouple the trailer, let them know where im parked and ask them to give me a knock when loaded. Its then night heater on, me on the bunk and a nice kip. I’d sooner spend a few mins uncoupling and coupling up again and been in my own cab than sat in some crappy room listening to all the bulls***t coming from some other drivers.

Dave.

Nice one!!! Pink lady trucker :smiley:

Firstly, I like the cut of your jib Pink Lady, if your emails and photos make these firms think again about the way they (mis)treat drivers I might even get back on the road myself! (When Hell freezes over I will!)
I still reckon for being treated worse than animals it has to be Tibbett and Brittan at Bicester!
Is it still there? Are T and B still going? Are their gate people still ignorant arsewipes? Is the toilet still like a ****hole? Was that a pun? A palindrome? Or a Freudian slip perhaps? Do they still treat drivers as though they are something they’ve just trod in?
Icelands were bad but managed to get banned from all there depots! Though for me it has to be T and B at Bicester. Used to go to Slough T and B too, but nothing like the arsewipes at Bicester.

‘Crazytrucker’

A great response to the thread PLT

Suitable seats should be provided for workers to use during breaks. These
should be in a suitable place where personal protective equipment (for
example respirators or hearing protection) need not be worn.

In offices and other reasonably clean workplaces, work seats or other seats in the
work area will be sufficient, provided workers are not subject to excessive
disturbance during breaks, for example, by contact with the public.

So to my way of thinking, a 7’ broom cupboard with 3 garden chairs and a wooden stool is not satisfactory, especially if the broom cupboard is within sight or hearing of the goods in desk!

It would be good to ask your new pal Owen what the responsibilities are of companies in regard to toilets and washing facilities, things like soap towels and hot water would be a start, not a hand rinsing sink with a single cold tap. The Portaloo is suitable for an emergency at a race meeting but to have a freshen up after a night in a lorry cab leave a lot to be desired.

Anoraks in the UK :stuck_out_tongue:

After reading some of the horror stories on this thread i am glad i dont deliver to RDCs.
It shouldnt take hours to off load some pallets. People are waiting nearly a day to unload 26 pallets (sometimes less) which should be lifted in 30mins to an hour max.
Its ok though because we have 2 trade associations and numerous national trade publications that do their upmost for drivers. Oh wait…
Also isnt there a new editor of T & D. maybe featuring these companies mentioned in this thread and getting the MD’s down to view their ‘waiting’ areas and working practices would be an interesting feature.

Grasshopper:
Also isnt there a new editor of T & D. maybe featuring these companies mentioned in this thread and getting the MD’s down to view their ‘waiting’ areas and working practices would be an interesting feature.

Sounds like a great idea Grasshopper, Maybe if reporting them to the CEO’s doesnt help, then next port of call would be to get in touch with the new editor of T&D

When sending emails to the CEO’s, Keep to the facts, times and dates, Get names from who you speak to at the desks at RDC’s, Basically gather as much information as you can, Attach the HSE email which I posted after where you sign, However you feel about the company and their practices, Always be POLITE, otherwise you wouldnt be surprised if your email / letter ends up in the waste and unread

Treat them as you would like to be treated, With respect, Many CEO’s do not actually know what their waiting areas are like, thats down to their own HSE inspectors or HR departments to deal with