From news forum :
HIGHWAY ROBBERY
Foul food & filthy toilets… why our m-way services are Europe’s worst
BRITAIN’S motorway service stations are the worst in Europe.
The food is foul, expensive and often served in filthy conditions.
Last night Paul Watters, policy director for the AA, said: "The standard of British service stations is appalling. We have the worst in Europe and something needs to be done to improve them for drivers.
It comes after a random test of 10 service stations by Sunday Mirror investigators. One took out his wife and two grandchildren and spent a whopping £40, a quarter of their weekly pension, on a quick stop-off lunch on the way to a day trip.
All the stations we visited charged £6 or more for a sub-standard main course. But the cost - more than twice that in Italy and Germany - is only part of the issue. Mr Watters added: “There are problems with hygiene standards, food left out for too long, toilets overloaded and not paying basic attention to cleaning.”
Nutritionist Jackie Novels said: “Service station food could pose a real risk to your health. Bacteria multiply as soon as food is left on a hot plate and temperatures fall below 70 degrees. Listeria and salmonella could give you a painful stomach ache or even kill you.”
But despite crumbling facilities and poor food, families are still expected to pay sky-high prices. Mr Watter said: “Drivers need to leave the road every three hours [SINCE WHEN?]to rest and they are a captive market.” Government rules state that there should be a motorway service station every 30 miles with at least a 15-mile gap between two stop-offs.
New stations go through a strict planning process to make sure they will not increase road traffic.
Service station bosses last night claimed they are forced to charge sky-high prices to cover taxes. A spokesman for Welcome Break said: "We charge more than in Europe because of the cost of operating service stations here. Last year a high proportion of our revenue went on taxes.
“We have to provide toilets and parking for thousands of people who never spend a penny when they stop off, so the high prices are the only way to pay for those facilities.”
A spokesman for Moto said: “Given the Government-imposed restrictions, we believe Moto offers excellent value for money.”
And RoadChef claimed nine out of 10 customers were happy with their services. A spokesman said: “We constantly monitor the quality of our food and undertake regular standard checks and audits to ensure we serve only fresh, appetising meals.”
TODDINGTON (MOTO) M1[/b]
Coffee: £1.79. Cola (500ml): £1.19, Cake/pastry croissant & butter: £1.19. Main dish fish and chips: £5.99. Water (500ml): £1.49. Sandwich chicken salad: £3.79.
Toilets: Clean
Our verdict: Wide selection of food was left out under the hot plate. Portions were generous but there was little fish inside the greasy hard batter. Measly filling inside the £3.79 chicken salad sandwich. Dirty plates and cups littered the cafe but the facilities were generally clean.
NEWPORT PAGNELL (WELCOME BREAK) M1[/b]
Coffee: £1.79. Cola: (500ml): £1.19. Cake/pastry croissant & butter: £1.25. Main dish chicken and chips: £6.99. Water (500ml): £1.49. Sandwich chicken salad: £3.59.
Toilets: Clean
Our verdict: This was the first service station to open in 1960 but staff still haven’t mastered customer care. Chips were freshly cooked but the chicken was left to get cold on the side. Hygiene standards seemed high.
WATFORD GAP (ROADCHEF) M1[/b]
Coffee: £1.79. Cola (500ml): £1.18. Cake/pastry wide selection all at £1.99. Main dish full breakfast: £6.49. Water (500ml): £1.39. Sandwich chicken salad: £2.59.
Toilets: Clean
Our verdict: Piles of food were left drying out under the cafe’s hot plate. The breakfast included a charred piece of bacon, two burnt sausages and a rubbery egg. The food had been left to congeal for at least 30 minutes.
**TIBSHELF (ROADCHEF) M1**[/u]
Coffee: £1.89. Cola (500ml): £1.18. Cake/pastry Croissant & butter: £1.19. Main dish Chicken pie with carrots and roast potatoes: £6.99. Water (500ml): £1.49. Sandwich chicken salad: £2.99
Toilets: Dirty
Our verdict: It took 15mins to get served as the food dried out behind the counter. The ‘light and flaky’ chicken pie almost had to be chiselled into and the contents had a gluey texture with very little chicken. Flies swarmed next to the open kitchen door.
WOOLEY EDGE (MOTO) M1
Coffee: £1.99. Cola (500ml): £1.19. Cake/pastry wide selection all at £1.99. Main dish sweet and sour chicken with rice: £6.49. Water (500ml): £1.39. Sandwich chicken salad: £3.79.
Toilets: Filthy
Our verdict: The serving staff had to stir the sweet and sour chicken at least five times to remove the hard skin covering it. The chicken pieces were tiny and would all have fitted on a single spoon. It was barely enough to feed a child.
**HARTSHEAD MOOR (WELCOME BREAK) M62**[/u]
Coffee: £1.79. Cola (500ml): £1.19. Cake/pastry croissant & butter: £1.25. Main dish chicken pie and chips: £6.99. Water (500ml): £1.49. Sandwich chicken salad: £3.59
Toilets: Clean
Our verdict: Diners get a good view across a field. Chicken pie was full of flavour with chips to order. Meal was ruined by two staff members searching outside the window for rats and asking whether “the traps had been set”.
[Probably Birch services on the M62 although it wasn’t included in the original report][/b]
Coffee: £1.99. Cola (500ml): £1.19. Cake/pastry one piece of chocolate cake left: £2.89. Main dish steak (advertised with mushrooms, tomatoes and garlic butter but served with only chips: £7.99. Water (500ml): £1.89. Sandwich: none available.
Toilets: Dirty
Our verdict: Temporary facilities as a new centre is due to open in January 2005. No attempt made to make the hut welcoming. Two toilet cubicles were closed off and a sink was out of order.
__**SANDBACH SERVICES (ROADCHEF) M6 **__[/u]
Coffee: £1.89. Cola (500ml): £1.19. Cake/pastry wide selection at £1.99. Main dish full breakfast: £6.49. Water (500ml): 99p. Sandwich chicken salad: £2.59.
Toilets: Dirty and rundown
Our verdict: Drivers face long waits for meals at this small but busy service station. Food made to order, although the sausages were slightly undercooked in the hurry to fill plates. Toilets were revolting, even after the cleaner spent 30 minutes scrubbing them.
__**WARWICK (WELCOME BREAK) M40 **__[/u]
Coffee: £1.79. Cola (500ml): £1.19. Cake/pastry wide selection at £1.99. Main dish chicken pie and chips: £6.99. Water (500ml): £1.49. Sandwich chicken salad: £3.59.
Toilets: Clean
Our verdict: There was a good selection of food on offer but the portions were small, bearing in mind the sky-high prices. But the cafe and toilets were clean and the staff were polite and friendly.
__**SOUTH MIMMS (WELCOME BREAK) M25 **__[/u]
Coffee: £1.79. Cola (500ml): £1.19. Cake/pastry wide selection at £1.99. Main dish chicken curry: £6.75. Water (500ml): £1.49. Sandwich chicken salad: £3.59.
Toilets: Clean
Our verdict: This is one of Britain’s newest service stations and is large, bright and airy. But staff were overwhelmed by the flood of hungry drivers. The queues were long and litter built up on the tables as the cleaners battled to clear the waste.
Sunday Mirror
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YET STILL THEY ARE BRIMMING FULL WITH TRUCKERS EVERY WEEKDAY NIGHT OF THE WEEK. WHY DO THEY CONTINUE TO LINE THEIR POCKETS ■■?