Juddian:
Behaving honourably and truthfully when things have gone wrong, and standing by your product and your people works wonders.
+1.
we all make mistakes, realising when you have and then sorting the problem out and apologising counts for a lot.
albion:
Juddian:
Behaving honourably and truthfully when things have gone wrong, and standing by your product and your people works wonders.+1.
we all make mistakes, realising when you have and then sorting the problem out and apologising counts for a lot.
I couldn’t agree more.
IMHO, it comes in 4 stages:
1.) Accept that there is a problem
2.) Apologise
3.) Deal with the problem
4.) Do not allow the same problem to happen again
Further problems can arise when blinkered folks can’t manage #1!
The company have had ample time to do the right thing and stand up and apologise instead they have buried there heads in the sand. The longer they leave it the worse they make themselves look. As my grandad said to me it takes a bigger man to apologise and admit your in the wrong.
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Is there any updated info on the progress of repatriating Paul?
peirre:
Is there any updated info on the progress of repatriating Paul?
This is an update from Pamela regarding Paul.
Hi Everyone
When I first heard of Paul’s death on Monday 1st August me and my Son’s were just 3 voices trying to get Paul home.
Today we have the voices of over 7000 people behind us who have succeeded in helping us.
I have just received word Paul will be back in his home town of Horbury in Wakefield West Yorkshire in 5 - 7 Day’s.
I would just like to thank Malcolm Harper for everything he has done for us Paul could not of asked for a better friend.
I will never be able to put into words how grateful we are to all the HGV drivers and the trucking community you have all come together on our behalf like a real band of brothers Paul would be so Proud.
My family and friends and my two son’s. Thank you.
Caroline Ingham at the British Consulate in Milan for all her assistance.
ITV News for bringing Paul’s story to light. The team at The Sun newspaper and all the other local and national newspapers that have contacted us and given us support. Thank you.
The lovely people who didn’t know Paul but still shared, messaged and donated to help bring him home you have taken so much weight off me and my family’s shoulders. Thank you.
Last but not least the lovely lady’s Gabriella and Caroline at Heavenly Harvests in West Yorkshire who are generously gifting us Paul’s funeral flowers. Thank you.
Originally we set out to raise £10.000 but with all your support we have more than doubled that amount which will cover all Paul’s repatriation and funeral costs.
It has been a very stressful time for me my family and Paul’s friends and what makes it worse is knowing all this could of been avoided if the company Paul worked for had just brought him home.
Your support and kind comments have been a comfort to us all.
I also wanted to say we have not accepted or received any payments from any local or national newspapers.
I am going to keep Paul’s funding page on as a memorial to Paul and a thank you to those who have helped bring him home. If I delete the page we would lose all comments, updates and donators information.
I will update you with the date, time and location of Paul’s funeral and you are more than welcome to come and pay your respects.
I can only thank you again from the bottom of our hearts.
Paul is on his final journey home!
Love
Pamela & Family
xxxx
Matthews International Transport:
The company was devastated to hear of the death of our employee Paul Stanyard.The circumstances are Paul was driving to Greece via Italy, a run he had done many times. He was having his weekly break in Ancona Italy. On Sunday 31st July, we sent him emails with details of his ferry, and when he did not respond, we tried to phone him twice on the Sunday but unfortunately did not get a response.
On the Monday morning we tried again to contact him; there was no response.
We also tried on several occasions to contact his partner Pam, but we didn’t get a response.
We then contacted the Italian police to check on him, this was Monday afternoon, the Italian police reported back to us that they went to the parking place, had to break into the truck and
unfortunately found our employee Paul deceased.We again phoned his partner Pam several times to inform her, but no answer.
The next morning Pam returned our calls and told us she had been informed overnight by the British Consulate, not via a text message as our ex driver Malcolm Harper claimed.
We subsequently received an email from Pam setting out funeral arrangements, apparently Pam had been advised by the British Consulate (who didn’t speak with us) that the company would sort it out.
On Wednesday we made contact with Paul’s son Carl, who was in Mexico at the time, we Confirmed that the company did not provide life insurance for our employees other than accident injury, and Carl confirmed that Paul also had no life insurance cover.
We have offered to fly the family out to Italy. We have also offered £5000 to assist in repatriation.
We understand that the average cost of repatriation is £3,800 and we have not been supplied with any invoices or documentation setting out the cost of repatriating Paul.
We have asked that the family make contact with our Managing Director and provided them with his direct office line. We have not received a reply.
We are a family run business for 45 years and do not walk away from our responsibilities. We understand Paul has passed through natural causes. We have received threats and intimidation from members of the public which we consider unwarranted and tantamount to blackmail.
What a spineless , faceless waste of space the above is .
Manage to name other parties involved , but not man enough to put their own name to it .
Also trying the sob story we did no wrong ,& everyone is out to get us .
Just further reaffirms the feelings already held , that pure & simply that they really do not just get it
Blame everything and everyone but themselves
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And I wonder how much a lawyer charged to prepare that statement
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Tantamount to blackmail…
Hahahahaha
Hey look, we’re in a hole. Anyone got a spade?
Foolish and without morals, only they keep digging.
mdourish:
And I wonder how much a lawyer charged to prepare that statementSent from my SM-A300FU using Tapatalk
Nail on head. Probably why it took a while for a response. Solicitor prepared letter aiming to admit no blame while finding fault with other parties in an attempt to divert attention.
A ham fisted letter as finger wagging more than once in a statement that a bereaved and devastated family wasn’t answering calls is not going to go down well. That just adds to the little catalogue of of other callous ■■■■ ups along with their e mails and behaviour. Maybe they went cheap on their solicitor like they did on their insurance.
They had a choice , apologise properly to the family, financially sort it out and address their insurance issues or go down route of instructing a solicitor. They’re really sticking to form
I remember many years ago when working for a Dutch co one of our drivers had a bad accident in Italy and was taken in a critical state to Hospital.About 1 hour after being informed by the Italian police my boss was in his car on the way to Italy saying ‘‘You’ll see me when you see me,got to see the old boy is ok’’.
I assume there are still companies like that but what i read about this incident saddens me.
James the cat:
mdourish:
And I wonder how much a lawyer charged to prepare that statementSent from my SM-A300FU using Tapatalk
Nail on head. Probably why it took a while for a response. Solicitor prepared letter aiming to admit no blame while finding fault with other parties in an attempt to divert attention.
A ham fisted letter as finger wagging more than once in a statement that a bereaved and devastated family wasn’t answering calls is not going to go down well. That just adds to the little catalogue of of other callous ■■■■ ups along with their e mails and behaviour. Maybe they went cheap on their solicitor like they did on their insurance.
They had a choice , apologise properly to the family, financially sort it out and address their insurance issues or go down route of instructing a solicitor. They’re really sticking to form
And it looks like there deleting posts on there Facebook page they don’t like
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merc0447:
Absolutely [zb] disgraceful! Every driver they have should walk out the door on principle!
+1
Honestly !
I asked a simple question why are posts being deleted on Facebook post and now I’m blocked lol
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A total lack of humility, which had any been shown might have gone some way to mitigating any damage done to their reputation.
mdourish:
I asked a simple question why are posts being deleted on Facebook post and now I’m blocked lolSent from my SM-A300FU using Tapatalk
Just been blocked myself and they’re deleting posts as fast as they’re going up. What a shower of ■■■■ they are. Blackmail my arse…
Well I thought a response from the company was their chance to put things right but it appears they have done the almost impossible and made things worse.
Perhaps they don’t realise the emails are public knowledge, if it’s £3800 where did they originally get £15 to £17k from.
They seriously need to employ someone with Public relations training because whoever is in charge of it atm seems incapable of communicating without taking a swipe at this poor grieving family,the way they are wording these release’s is absolutely shocking and sickening to think they are still trying to apportion some of the blame onto Pauls family.
Rikki-UK:
Matthews International Transport:
We subsequently received an email from Pam setting out funeral arrangements, apparently Pam had been advised by the British Consulate (who didn’t speak with us) that the company would sort it out.On Wednesday we made contact with Paul’s son Carl, who was in Mexico at the time, we Confirmed that the company did not provide life insurance for our employees other than accident injury, and Carl confirmed that Paul also had no life insurance cover.
To me there appears to be a gap here!
So if they received an email from Pam on the Tuesday, why were they then contacting the son Carl on the Wednesday?
Shouldn’t they be dealing with Pam?
All a bit fishy to me…