Though I feel you are right to tell them to eff off, it might not be wise to do so quite yet. Before you do, check any employment contract you signed between you and the agency. There may be a clause which states the agency have a right to recover a certain amount of financial loss, which, may be the agency’s way of covering themselves in relation to any agreement between themselves and Stobarts (or any other client) or any financial obligations to them (such as offering to pay any excess). If you have signed a contract which does have such a clause, then you might have a little battle on your hands because contracts are legally binding.
I’m sure you’re ok to tell them where to go though, because as others have said, insurance is for this purpose.
More fool Stobarts for not sending the correct sized vehicle to allow you access to your delivery /collection within the law.
AND more fool you for not refusing to go into the 7.5gtw without prior permission from the LAW or with an ■■■■■■.
I know there`s a job to be done,and most will do their best, but any Driver that comes up to a problem like yours should put the “BALL BACK IN THEIR COURT” and sit and wait until they come up with a satisfactory solution.
Hi, even if the agency had a clause about repayment of cost incurred by them, tell them to poke off i had this last year because I’m a Ltd Co and they said it’s in the contract that you signed my answer was it’s their problem if they’ve made promises to the end user that they then expected me stand by.
The next thing I got was it’s legally enforceable it was written by a solicitor. My answer was if you feel it’s legally enforceable take it to court it’s an unfair contract and they’re not enforceable, guess what nothing else heard because they didn’t want to risk it in front of a judge.
Oh as an aside regarding directions I’d say it is his job to direct you “transport planner” the clue is in his job title if he’d done his planning you wouldn’t have to ask how to get how to get to a delivery / collection beyond a vehicle restriction like that.
ezydriver:
There may be a clause which states the agency have a right to recover a certain amount of financial loss, which, may be the agency’s way of covering themselves in relation to any agreement between themselves and Stobarts (or any other client) or any financial obligations to them (such as offering to pay any excess). If you have signed a contract which does have such a clause, then you might have a little battle on your hands because contracts are legally binding.
Unfair terms of contracts, of which this would be one, are completely unenforceable.
Oh, you were serious?